Because we are currently only selling through Amazon, they will send out your order from their warehouse and we're unable to see any further details or any tracking on our system. For any delivery issue, you will need to contact Amazon directly. They're usually pretty helpful and should offer a refund if they can't locate your parcel.
To contact Amazon about your order follow the steps below. The options you are presented at the end will depend on the time you are contacting them, live chat is usually available during working hours.
1. Click the link below to get to the 'contact us' page
2. Either click on 'Start Chatting now' to be put through to an automated system, which will also give you the option to speak to an adviser if the automated system can't resolve the issue. Alternatively you can select 'we can call you' to speak to someone on the phone.
3. You might also need to select your Sandy Leaf Farm order in one of the above two steps to make sure the system knows which item you have an issue with.
If you have any more questions or want to get in touch, please don’t hesitate to contact us.
You can also follow us on Instagram @sandyleaffarm for more inspiration and information about our newest kits. Tag your finished products with #sandyleaffarm, we love to see your creations!
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